Day 1 :
Practice Base Solutions, Australia
Sue Sandles has over 42 years of experience in the Dental industry as a Dental Representative, Dental Nurse and both Clinical and Practice Manager in both public and private sectors. She has been Guest Speaker to both Dental Clinicians and Dental Nurses throughout Australia. She is currently serving as Teacher, Dental Assistant and Director of his own infection control business.
When you are a practice manager in a dental surgery you are usually the first point of contact. Whether it is a person walking into the practice or telephoning to make an appointment you are the one that needs to create a warm and caring environment within the practice by your approach to the patients needs. Today we are going to look at ways to promote and leave a favourable lasting impression on your patients and promote new patients. As a practice manager you need to be a good communicator. It builds trust between you and the patient, and also the health care team. You can make a dental experience a positive one by your first contact with a patient by demonstrating positive and effective communication skills that are vital in your role in the practice. As a practice manager you need to be always one step in front of the day to day running of the dental practice and to be able to anticipate and resolve problems before they arise. Think about the positive impression you had on a business when you called to make an appointment and they took a positive approach to your needs. As a practice manager are you taking a positive approach to your clients when they call the practice? There is no excuse for angry patients, what it means is that there was a lack of communicate on relaying information or just not providing information in the first place. Your first impression to your patients will be the best form of marketing for your practice. They will recommend family, friends and work colleagues. Referrals are the best compliment you can give a practice.
Nair Hospital Dental College, India
Ajinkya M Pawar is a dedicated Researcher and enthusiastic adopter of new technologies, which can improve treatment results both for doctors and patients. He has decided to dedicate his work life to broaden and expand his knowledge for Endodontics. In his young age, he has already published 20 scientific studies in both national and international journals indexed in PubMed, and a few more in press and under preparation, together with high ranked international researchers. He is passionate about learning new developments in Endodontics and he has travelled around the world pursuing this passion. He has completed his BDS from Padmashree Dr. D Y Patil Deemed University, Nerul, Navi-Mumbai and MDS was completed from Maharashtra University of Health Sciences, Nashik. He is currently working as an Assistant Professor in the Department of Conservative Dentistry and Endodontics, at the Nair Hospital Dental College, Mumbai.
One of the main objectives of endodontic treatment is the thorough preparation of the root canal system and proper obturation for obtaining a three-dimensional seal. To achieve this goal, clinicians must have a comprehensive knowledge of the normal anatomy of the relevant root canal system and its common variations. Cross-sectional root canal configurations have been classified as round, oval, long oval, flattened, or irregular. The oval shaped canals should have a different approach regarding management compared with normal root canal configurations. The recognition of oval configurations determines that a different approach be applied in cleaning, shaping and obturation. It is difficult to prepare root canals with oval cross-sections since their irregular shape make steady contact of the instruments with the canal walls a challenge. Circumferential filing movements allow improved contact with the canal wall, although this method does not always guarantee the preparation of the entire root canal. The aim of this presentation is to address the definition, prevalence, and treatment protocols for oval shaped canals.